We want you to feel confident when shopping with us. If an eligible purchase is not suitable for you, you may request a return or refund according to the terms below.
Return Period
Eligible return requests should generally be submitted within 30 days after the product has been delivered.
Products being returned should be in their original condition, unused, and free from damage or signs of wear.
Where applicable, please include the original packaging, labels, accessories, and other components supplied with the product.
Items That May Not Be Returned
Returns may not be available for the following items:
- Customized or personalized products
- Products manufactured or prepared specifically to order
- Digital goods
- Gift cards
- Clearance or final-sale merchandise
- Used products
- Products damaged through improper handling or use
Damaged or Incorrect Orders
If you receive an item that is damaged, defective, or not what you ordered, please contact us as soon as reasonably possible.
We may ask for order information and photographs to help verify the issue. Once reviewed, we will provide an appropriate resolution where applicable.
Refund Method
Approved refunds are generally returned to the original payment method used for the purchase.
After the refund has been issued, processing time may vary depending on the payment provider or financial institution.
Return Shipping
For returns related to personal preference, incorrect selection, or a change of mind, return shipping costs may be the customer's responsibility.
When a return is caused by an incorrect, defective, or damaged product, different return arrangements may apply.
We reserve the right to decline returns that do not meet the requirements outlined in this policy.